Knowledge base

General information

Tips and Tricks

• Rules on Collecting User Data
• What is Cache?
• How to clear your browser's cache? 
• Jargon Buster

Billing

• How is support charged?

Using Support

General

• What are the different support plans?

Jira

• What is a Jira Project?
• How to create a ticket?
• How to assign a ticket?
• How to add an attachment?
• How to tag someone?
• How to add a comment?
• See all 11 articles

Help with your Wordpress site

Supadu WP Theme Updates

• Supadu WP Theme Updates - What's New

General

• Embedding a video link on to your site
• How do I edit my navigation bar/menu?
• How do I change the books in the carousel & title?
• How do I change the date format on the Product Details Page?
• What is the image size for a home screen banner?
• How do I hide a book on the site?
• See all 8 articles

Supafolio

• Clearing cache in Supafolio
• How do I hide fields on the Product Details Page?
• How do I change the supafolio product extras (tabs)?
• How do I make or change collections?
• How does it affect the feed?
• How do I manage my collections?
• See all 7 articles

Help with your Shopify site

General

• How to add a pop up
• Where to add the social media links
• How to customise the checkout
• How to show information about the product (Price, format SKU, Vendor)
• Where to add GTM code
• How to create a blog page
• See all 10 articles

Metadata explained

General

• Related Titles
• BISACS (Book Industry Standards and Communications)
• Best practices for Keywords
• Categories/Subjects
• Title Grouping
• Uploading Directory and Naming Convention of Interior Images
• See all 8 articles

Terms & Definitions

• What is ONIX Metadata?
• Data feed
• Metadata
• ISBN (The International Standard Book Number)

Onix

• What is ONIX metadata?
• Best practices for Keywords
• ISBN Show/Hide Functionality
• Labelling ISBN Formats, by Default (from ONIX)

Google Analytics

Google Tag Manager

• How to set up a Google tag manager account?

Google Analytics

• How to setup eCommerce tracking in Google Analytics for Foxy Cart
• How to setup eCommerce tracking in Google Analytics (Shopify)
• How to setup a Google Analytics 4 property
• How do you turn on demographics tacking in Google Analytics 4?
• Setting up a Google Analytics Account