Mark Harvie-Watt

1. Metadata explained
2. General

FTP location: image folder Naming convention: each image file should be named with respective ISBN, ie: {isbn}.jpg*where possible we would ask that images are no larger than 1MB

• Edited 13 April 2023 15:32
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1. Help with your Wordpress site
2. General

Product extras (tabs) are managed in Supafolio. Please follow this link for further information:   https://supadu.zendesk.com/hc/en-gb/articles/14484615899153-How-do-I-change-the-supafolio-product-...

• Edited 26 July 2023 10:10
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1. Help with your Wordpress site
2. Supafolio

Where are my collections? After having logged into Supafolio, click on the collections link to go to your collections.You can also access it from the drop down in the fast menu at the top left. P...

• Edited 06 April 2023 08:56
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1. Using Support
2. Jira

Priority Levels explained  We always try to address all logged requests as soon as possible, but depending on the nature of the issue the resolution time can vary from a few hours to a few weeks if...

• Edited 26 July 2023 09:55
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1. Help with your Wordpress site
2. General

Name change to collections that come via the feed need to be changed in the feed. For those created manually changes are done in supafolio. For direction on how to manage it please follow this link...

• Edited 26 July 2023 10:11
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1. Help with your Wordpress site
2. Supafolio

Yes we are happy to offer training. Simply request training via Jira and a Support Manager will get it scheduled for you.

• Edited 05 April 2023 15:01
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1. Using Support
2. Jira

We respond to all tickets within 24 hours (UK working days only). Your Support Manager will provide you with regular updates.

• Edited 26 July 2023 09:56
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1. Using Support
2. Jira

We may have asked you for further details and are awaiting your reply. When we need further information we will ask in Jira and re-assign the ticket to you. This triggers an automatic email that is...

• Edited 26 July 2023 09:56
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1. Using Support
2. Jira

We have various safeguards in place to monitor sites however we do not offer 24hrs monitoring. Should your site go down - and we have not contacted you - please contact  support@supadu.com immediat...

• Edited 26 July 2023 09:57
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1. Using Support
2. Jira

 Our contract does not include weekend cover however please always flag critical issues as soon as you notice it by emailing support@supadu.com. 

• Edited 26 July 2023 09:57
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