Priority Levels explained
We always try to address all logged requests as soon as possible, but depending on the nature of the issue the resolution time can vary from a few hours to a few weeks if a solution is not readily available or Supadu needs more information from you or a third party to move forward.
Priorities are set based on your retainer plan as well as the urgency and severity of the issue logged.
JIRA priority definitions used by Supadu are outlined here:
Critical - anything that prevents you from viewing the site, serious security issues, total impairment of functionality, e.g. elements not displaying any information
Major - partial impairment of functionality, e.g. elements displaying incorrect information or a new work deadline dependent, plugin updates when security updates are present
Minor - issues that don't affect the user experience, new work, stylistic errors, e.g. elements displaying in bold as opposed to italic