Mark Harvie-Watt
Articles
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How to tag someone?
TAGGING A TEAM MEMBER INTO A COMMENT If you want to mention a person in a ticket comment you can mention them by typing @ and their name in the comment. The users you mention will be notified by e...
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Uploading Directory and Naming Convention of Author Images
FTP location: author-images folder Naming convention: Each image file should be it's respective Author SEO name, ie: carr-robyn.jpg *where possible we would ask that images are no larger tha...
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How do I hide a book on the site?
Manual We can manually hide products on request via tickets. Though it is recommend that automatic rules are setup. Automatic There are multiple ways the feed can be setup to automaticall...
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How does it affect the feed?
If you make a change to an asset in Supafolio it will overwrite the information coming from the feed. If you need to change it back to the feed you need to delete the changes you made.
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How to add a comment?
To add a comment to an issue click inside the "Add a Comment" box and enter your feedback. You can format the comment text using the basic tools located above each comment box. Click the "Sa...
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Uploading Directory and Naming Convention of Book Cover Images
FTP location: image folder Naming convention: each image file should be named with respective ISBN, ie: {isbn}.jpg*where possible we would ask that images are no larger than 1MB
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Product extras (tabs)- how do I change/add new?
Product extras (tabs) are managed in Supafolio. Please follow this link for further information: https://supadu.zendesk.com/hc/en-gb/articles/14484615899153-How-do-I-change-the-supafolio-product-...
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How do I manage my collections?
Where are my collections? After having logged into Supafolio, click on the collections link to go to your collections.You can also access it from the drop down in the fast menu at the top left. P...
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How to set ticket priorities?
Priority Levels explained We always try to address all logged requests as soon as possible, but depending on the nature of the issue the resolution time can vary from a few hours to a few weeks if...
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How to change the name of the collections on the home page?
Name change to collections that come via the feed need to be changed in the feed. For those created manually changes are done in supafolio. For direction on how to manage it please follow this link...