Mark Harvie-Watt

1. Help with your Wordpress site
2. Supafolio

Yes we are happy to offer training. Simply request training via Jira and a Support Manager will get it scheduled for you.

• Edited 05 April 2023 15:01
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1. Using Support
2. Jira

We respond to all tickets within 24 hours (UK working days only). Your Support Manager will provide you with regular updates.

• Edited 26 July 2023 09:56
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1. Using Support
2. Jira

We may have asked you for further details and are awaiting your reply. When we need further information we will ask in Jira and re-assign the ticket to you. This triggers an automatic email that is...

• Edited 26 July 2023 09:56
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1. Using Support
2. Jira

We have various safeguards in place to monitor sites however we do not offer 24hrs monitoring. Should your site go down - and we have not contacted you - please contact  support@supadu.com immediat...

• Edited 26 July 2023 09:57
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1. Using Support
2. Jira

 Our contract does not include weekend cover however please always flag critical issues as soon as you notice it by emailing support@supadu.com. 

• Edited 26 July 2023 09:57
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